Training

Information is only useful if those who receive it have a clear understanding of its meaning and information management systems are only successful if they are used to inform the decision-making process, to increase agency performance and to improve outcomes. An effective information management plan must include training for all agency staff that interface with data collected or information produced by the system. Training is important for the appropriate use of each component of the information management system so that the system is useful and useable for staff.

• Frontline workers must be fully trained regarding quality data collection and input.
• Supervisors must understand the need for quality data input and must know how to assure data are complete and accurate.
• Leadership staff must have substantial knowledge regarding how to interpret data and how to employ data to improve outcomes.

Agency leaders and senior staff should manage with data as a central component within the training and professional development program offered. Systems should be usable for all staff and the agency culture should promote the active use of training on the various aspects of managing information.

Information management projects must be carefully designed to address the potential training requirements that may surface:

• Factors supporting end users of the system.
• Communication on the purpose and benefits of system and training.
• Ensuring that workers are trained on a useful and useable system.

The following are sample training offers available:

• The University of Kansas School of Social Work Results Oriented Management in Child Welfare web-based training
• Edmund S. Muskie School of Public Service SACWIS Supervisory Seminar
• Child Welfare Training in North Carolina

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