Site Map

 

Guidance Overview
     Purpose
     Getting Started
     Critical Area Definitions
     Glossary of Terms
     References
    
Resources
     Administrative Practices
     Budget and Finance
     Change Management
     Communications
         Blogs
         Branding
         Communications Plan
             Master
             Single Issue
             Crisis
             Internal
             Disaster Communications
         Internal Agency Communications
         Ombudsman/Grievance Procedures/Rights and Responsibilities
         Media
         Public Awareness Communications
         Social Media
         Social Networking
         Style Guide
         Web Site Design and Development
    Disparities and Disproportionality
    Information Management
    Leadership
    Practice Model
    Public Policy
    Research
    Strategic Partnerships
    Strategy
    Technology Options
    Workforce

About PPCWG
     Overview
     Governance
     Parameters
     About NAPCWA
     Sponsors 
     Contributors
     Contact Us
     Site Map
     Feedback

Strategy
     Overview
     Definition
     Strategy
         Vision, Mission and Values
         Environmental Challenges and Opportunities
         Client Analysis and Desired Practice Model
         Desired Agency Structure, Culture and Leadership Platform
         Organizational Strengths, Gaps and Capacity to Change
         Strategic Goals, Objectives and Initiatives
         Major Projects or Work Plans and Commitments
         Performance Measures, Timeframes and Governance
     Key Processes
     Operations
     Implementation
     Resources

Practice Model
     Overview
     Definition
     Strategy
         Outcomes
         Values and Principles
         Service Array
             Child and Family Engagement
             Ongoing Service Planning
             Service Delivery
             Monitoring and Evaluation
    Key Processes
    Operations
    Implementation
         Tools, Guides and Resources that Support the Practice Model
    Resources

Leadership
     Overview
     Definition
     Strategy
         Management of Focus
         Management of Meaning and Expectations
         Management of Trust
         Management of Self
     Key Processes
     Operations
     Implementation
     Resources

Workforce
     Overview
     Definition
     Strategy
         Vision, Mission and Values
         Environmental Scan
         Agency Assessment
         Goals and Objectives
         Continuous Improvement
     Key Processes
         Data Collection and Analysis
         Human Resources
         Staff Development and Performance Management
             Code of Ethics
             Recruitment Process
             Selection Criteria
             Hiring
             Performance Expectations
             Retention and Reward
         Communications
     Operations
     Implementation
     Resources

Communications
     Overview
     Definition
     Strategy
         Agency Goals
         Outcomes
         Activities
         Measures
         Single-Issue Communications Plan
         Crisis Communications Plan
         Disaster Communications Plan
     Key Processes
     Operations
         Internal Communications
             Intranet
             Email
             Newsletter
             Telephone Messages
             Brown Bag Lunches
             Agency in the News
             Media Education for Staff
         External Communications: Strategies to Reach Specific Audiences
             Families and Youth Served
             Foster and Adoptive Parents
             Broadcast and Print Media
             Elected Officials and Policy Makers
             Courts
             Allied Professionals
             Contracted Providers
         External Communications: Venues, Tools and Approaches
             Agency Web Site
             New/Emerging Media (Web 2.0)
             Emails: Distribution Lists and Listserves
             Publications
             Awareness Campaigns, Events and Activities
             Recruitment Campaigns
             Town Meetings
             Donations and Volunteer Opportunities
             Speakers' Bureau
         Disaster Communications
     Implementation
         Messaging
         Disseminating Messages
         External Factors Influencing Communications
         Confidentiality Considerations and Challenges to Transparency
         Branding and Social Marketing
     Resources
         Blogs
         Branding
         Communications Plan
             Master
             Single Issue
             Crisis
             Internal
             Disaster Communications
         Internal Agency Communications
         Ombudsman/Grievance Procedures/Rights and Responsibilities
         Media
         Public Awareness Communications
         Social Media
         Social Networking
         Style Guide
         Web Site Design and Development

 

Change Management
     Overview
     Definition
     Strategy
     Key Processes
     Operations
     Implementation
     Resources

Administrative Practices
     Overview
     Definition
     Strategy
     Key Processes
     Operations
     Resources

Strategic Partnerships
     Overview
     Definition
     Strategy
         Types and Levels of Partnerships
         Planning for the Establishment of a Strategic Partnership

Children, Youth, Biological Family, Kim Family, Resource Family, Foster Family, Adoptive Family
Policy Makers, Tribes, Regulatory Bodies, Legislatures, Federal Government, State Government, Local Government

Public Human Services Programs (Medical, Mental Health, Food Stamps, Education, Schools, Juvenile Justice, TANF, Childcare, Developmental Disabilities, Workforce Development, Vocational Rehabilitation), Substance Abuse Providers, Hospitals, Housing
Courts, Judges
Law Enforcement, CASA, GALs, Law Guardians, Deputy Attorneys General, Foster Care Review Boards
Non-Profits, Vendors, Service Providers, Contractors, Private Providers
Community, Advocates, Local Foundations, National Organizations, Universities, Faith-based Organizations, National Associations, Service Organizations

     Key Processes

         Governance and Ground Rules for the Partnership
         Decide on Communication Strategies
         Decision-Making and Power Relationships
         Setting and Establishing Healthy Boundaries Among Partners
         Establish Methods for Data Collection and Analysis
         Establish Methods of Evaluating the Partnership
         Processes for Continous Improvement
     Operations
     Implementation
     Resources

Information Management
     Overview

     Definition
     Strategy
         Information Management Plan
             Leadership Vision for Managing Information
             Organizational Commitment
             Purposes and Objectives
             Environmental Scan
             Policy Development Framework
             Continuous Quality Improvement Process
             Monitoring and Evaluation
     Key Processes
          Data Collection/Storage
          Data Analysis
          Data Access
          Data Sharing
          Data Dissemination/Communication
          Training
          Governance Structure
          Accountability for Managing Agency Performance
     Operations
     Implementation
     Resources

Public Policy
     Overview
     Definition
     Strategy
          Developing a Policy Agenda
          Implementing a Policy Agenda
     Key Processes
     Operations
     Resources

Budget and Finance
     Overview
     Definition
     Strategy
          Budgeting, Fiscal Management and Financing
          Structural Complexity
          Flexible Use of Resources
          Influencing the Agency Culture
          The Budget and Finance Plan
               Directions Set by the Agency Strategic Plan
               Current Resource and Capacity Constraints
               Revenue and Resource Maximization Strategies
               Required Policies and Procedures
               Data, Measures and Related Methods
               Risk Management
               Participation of Staff and Stakeholders
               Finance Function-Specific Projects and Work Priorities
               Timeframes, Milestones and Governance
     Key Processes
     Operations
     Implementation
     Resources

Research
     Overview
     Definition
     Strategy
          Research Plan
          Leadership Vision for Agency's Research Agenda
          Setting a Research Priority
          Engaging Agency Staff
          Methodology
          Policies/Procedures
          Dissemination of Results
          Monitoring/Evaluation
     Key Processes
          Deciding When to Engage in a Research Activity
          Identifying Common Barriers in Achieving Research Goals
          Identifying Research Funding
          Identifying Valuable Research
          Informing Policy/Improving Practice through Research
          Practice-Based Research
          Criteria for Evaluating Research
          Program Monitoring and Evaluation
          Continuous Quality Improvement
     Operations
     Implementation
     Resources

Technology
     Overview
     Definition
     Strategy
          Aligning Technology with the Agency Vision, Mission and Values
          Reviewing Agency Capacity
          Conducting an Environmental Scan (External Stakeholder Context)
          Establishing Goals and Objectives for the Use of Technology
          Monitoring for Benefts and Adjusting for Continuous Improvement
     Key Processes
     Operations
     Implementation
     Resources